- Rethink and improve UX and UI design. Main challenge — click one button, get a ride.
- Increase number of App users & reduce share of orders made via call-center.
- Get feedback from customers about their experience.
Taxi application for drivers
Taxi App for Drivers is part of complex microservice-based system which includes customer iOS App, web-based call-center and website.
Call-center for the taxi service provider
Our client is a leading provider of taxi service in Belarus approached RichBrains for improving existing call-center software solution. New call-center has to become a part of complex system that will help Taxi 135 get deep insights to improve their service, find existing bottlenecks and drawbacks in the processes.