AI Chat-bot for student portal

In an industry of evolving digital communication and user expectations, the implementation of an AI chatbot has become imperative to meet the growing demands for instant and efficient support.

The introduction of an AI chatbot is a strategic response to the evolving landscape of student support, providing a technologically advanced, accessible, and personalised
means of enhancing the overall student experience within the student portal.

The customer

Our customer, the Toronto School of Management, in partnership with Niagara College, delivers outstanding educational programs in the heart of Toronto, Ontario. Accredited by the Ministry of Colleges and Universities, this institution offers Niagara College credentials, capitalising on Toronto’s vibrant economy and cultural diversity to optimise student outcomes and employment prospects in one of Canada’s major urban hubs.

Business challenge

As technology evolves, so do the expectations of students for quick and easy access to information. Currently, students looking for help or answers must either reach out to academic advisors or sift through the website themselves. This approach doesn't fit well with the modern student's lifestyle, which often demands instant responses, anytime and anywhere. This gap in our support system makes it harder for students to get the help they need right when they need it, affecting their overall experience and satisfaction. We aim to fill this gap by introducing a solution that can provide immediate, 24/7 support directly within the student portal.

Solution

We crafted a dynamic solution integrating Intercom with OpenAI's cutting-edge AI assistant capabilities. This system seamlessly connects students with an AI assistant capable of providing immediate answers 24/7. If the AI cannot resolve a query, it automatically escalates to human support. The backend is robust, using AWS OpenSearch for data indexing, Python and Langchain for programming, and Azure OpenAI LLM for language models, all deployed on AWS EKS. We ensured top-tier security by implementing LLM Guard and stringent data protection protocols.

Security Measures

We employed comprehensive security measures to protect data integrity and user privacy:

Input Scanners include anonymisation of personal data, banning harmful substrings and topics, and protections against prompt injections and invisible text.

Output Scanners ensure responses are safe and respectful, filtering out harmful content and maintaining strict language and topic bans to safeguard user interactions.

results

Enhanced AI Chatbot Functionality: Our solution has successfully delivered an intelligent AI chatbot that understands natural language effortlessly. It not only provides users with accurate and relevant information but also performs predefined tasks efficiently. This capability ensures that students receive the support they need promptly, mirroring a natural human interaction.

Seamless User Interface Integration: The AI chatbot has been seamlessly integrated into the student portal, featuring a user-friendly interface that enhances student interactions. This integration promotes ease of use and accessibility, ensuring that students can navigate and utilise the chatbot with minimal effort, thereby enriching the overall user experience.

Contact us for a non-commitment discovery call to unlock your project's potential.

Our team is committed to actively contributing to your project's success. We'll delve deep into your challenges and opportunities, offering our expertise every step of the way.

Expect a tailored proposal designed to address your specific needs. Whether it's improving existing systems or building from scratch, count on us to be your reliable partner on the journey to success.

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